Screen Shots:
ARTIVA
To make a Link Request from the Account Screen, Select the Link button from the View Set on the Left side.
When the Link Requests window is displayed, the “Create Request” tab displays all available Vendors and Service Types. To submit a Request double-click on the Service Type or Select the Service Type and Press the “Make Request” button.
When a service type is Selected, an editable demographics area is displayed. When the “Make Request” button is Pressed the transaction will be sent to the Link Server and a progress bar indicating the current status of the Request process will be displayed.
Interactive Process
For an Interactive Request the data is sent to Link, to the Vendor (RealEDA), and then returned back to the Host Application. When this occurs, a message box will display the confirmation dialog with the Link transaction ID and allow the User to View the returned results immediately.
When Interactive results are returned the User can select an entry and update the demographic information of the Account by pressing the “Set” button.
Batch Process
For the Batch process the Request is first submitted to Link and then later sent to the Vendor en mass. If the Request is successfully submitted to Link the message box will display a confirmation dialog with the Link transaction ID.
When the Request has been sent to the Link Server it is displayed in the “Pending Requests” tab. From this area a Request can be deleted from the Host and Link up until Link has begun preparing the Request to send to the Vendor.
After the Request has returned from the Vendor and Link, it will be displayed in the “Received Requests” tab. From here the User can select the “View” button to display any Results that have been returned by the Vendor.
The current display for all Skiptrace Return information is
inside a
FACS
Interactive Process
To make Link Requests from the Account Screen use window 56. This will display all available Link Vendors. Select a vendor and the list of available Service Types will be displayed.
After selecting the “REALEDA0” service type the editable demographics window will be displayed. To submit the transaction do the Save command.
After the Request has been submitted to Link and returned from the Vendor, the results will be displayed in a selection box. If selected, the phone number will be updated on the Account screen. (Note: If the results are not displayed in this window, no other status message is displayed, and the Request exists in the “View Results” window, have Link Support check that the Service Type Category is set to DA)
After the Request has successfully returned from the Vendor, the history of the Requests can be accessed via the “View Results” window.
Inside the Results Window, information about the Request is displayed and, when Selected, the results of the Request can be displayed.
When a Request is selected from the Results Window, the data returned by the Request is displayed as a textual report.
Another way of viewing returned Directory Assistance results after the Request has completed successfully, is to use window 26. This window displays all returned results.
(Note: To disable
updating window 26 with Directory Assistance results, change the update flag in
window 9,14,17,9 to ‘N’)
Batch Process
To make Link Requests from the Account Screen use window 56. This will display all available Link Vendors. Select a vendor and the list of available Service Types will be displayed. After selecting the “REALEDA7” service type the editable demographics window will be displayed. To submit the transaction do the Save command.
After the Request has been submitted to Link, a confirmation message box appears to confirm a successful submission.
When a Batched Request is submitted to Link, it can be viewed in the “View Outstanding Requests” window.
This window displays all Pending Requests that are on Link.
To view and cancel Requests that are on Link select the “Cancel Outstanding Requests” window.
From this window, uses can elect to cancel Requests that are pending on the Link Server.
After the Request has returned from the Vendor via the Batched process, the results can be viewed in the “View Results” window.
From this window the User can select which Request to view.
When Selected the Results from the Request will be displayed as a textual report.